Privacy Policy

1. Introduction

Kestersoft (“we”, “us”, or “our”) operates this Shopify application (the “Service”).
We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard information when you install and use our Service.

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. Our Terms of Service govern your use of the Service together with this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

Account Information: Shop domain, shop ID, and contact information provided when installing the app.
Support Requests: Information you provide when contacting our support team.

2.2 Information Collected Automatically

Visitor Data: Referrer sources, session information, device types, operating systems, browsers, and Shopify events.
App Usage Data: Information about how you interact with our app and features.
Cookies & Similar Technologies: We may use cookies or similar tools to provide functionality and improve your experience.

Note: We do not collect personally identifiable information (PII) from users. All analytics are tracked anonymously to respect users privacy.

2.3 Information from Third Parties

We may receive limited data from Shopify, partners, or integrations necessary to provide our Service.

3. How We Use Your Information

We use collected information to:

Provide and improve our Service.
Generate analytics to help merchants understand store performance.
Ensure security, troubleshooting, and fraud prevention.
Respond to customer support requests.
Comply with legal and regulatory obligations.

We do not sell your personal information. We may share limited data with:

Service Providers: Third-party vendors who help us operate our Service (e.g., hosting, storage, analytics).
Affiliates/Partners: If required for technical, support, or sales purposes.
Legal Obligations: In response to valid requests by authorities or where required by law.
Business Transactions: In the event of a merger, acquisition, or sale of assets, your data may be transferred.

5. Data Storage & Security

All collected data is securely stored in data centers located in USA.
We implement appropriate technical and organizational measures to protect data against unauthorized access, alteration, disclosure, or destruction.
While we take strong precautions, please note that no method of internet transmission or storage is 100% secure.

6. Data Retention & Deletion

Data is retained only for as long as necessary to provide the Service or as required by law.
If you uninstall the app or request deletion, your data will be permanently removed from our systems.
Deleted data may remain in encrypted backups for up to 7 days before being fully purged.

7. Your Rights

Depending on your location (e.g., EEA, UK, Switzerland, or California), you may have rights to:

Access, correct, or delete your personal data.
Object to processing or request restriction of processing.
Data portability (receive your data in a portable format).
Withdraw consent where processing is based on consent.

To exercise these rights, please contact us at support email with your shop domain and shop ID.